Culture and Values
Our internal culture is focused on quality, service, sharing knowledge and building relationships. We understand that our work affects the lives and successes of many people. We operate with full respect for everyone we are in contact with; conduct all our activities ethically, honestly and confidentially; and constantly search for new ways to improve our service delivery.
Our internal culture differentiates us in the marketplace and provides the platform for growth. We have a very strong and successful position and this is due to:
- how we conduct ourselves (our Values).
- the results that we achieve for our clients and candidates (our Metrics).
- our commitment to our employees (being an Employer of Choice).
We value our customers. Our customers include anyone that we have a business relationship with, be it external or internal. Our work colleagues are our customers.
We respond quickly to customer enquiries, emails, letters, faxes, telephone calls and other messages. Our tone is professional, courteous and accurate.
We welcome our customers in a friendly manner, with a warm sincere smile using their names, and are attentive to their enquiry. We maintain this throughout all interactions with our customers.
We work to the highest professional standards. All written material is thoroughly checked and mistake free. All verbal communication is grammatically correct, well pronounced and slang free. All our interactions are to the highest ethical and confidential standards.
We build rapport with our customers and respect sensitivities in all our communication.
We manage our time so that priority tasks are accomplished before the target set and customer service levels on all tasks are exceeded. This involves regular and appropriate updates to all customers on work-in-progress.
We are prompt to customer meetings and arrive in a prepared and unhurried manner. We uphold the highest professional standards of presentation, which includes business attire at all times.
We respect and value the input that our customers have on the success of our business. We encourage feedback and we learn from our customers.
We work with a refreshed and motivated attitude.