In a recent blog (January 24th) the attributes of successful leaders were outlined.
In summary, successful leaders have highly developed emotional intelligence. They have self awareness – they know their strengths, weaknesses, drives, values and impact on others. They have self-regulation – they control or redirect disruptive impulses and moods. They have motivation – they relish achievement for its own sake. They have empathy – they understand other people’s emotional make-up. And they have social skill – they build rapport with others to move them in desired directions.
A number of people have asked how you assess Emotional Intelligence. In addition to a range of psychological tests available a very effective way to assess someone’s EI is by asking them relevant questions and then probing their responses for additional insight.
Grouped into the 5 categories of Self-Awareness, Self-Regulation, Motivation, Empathy and Social Skill these questions can be modified depending on whether the situation is an interview, a reference check or during a performance discussion.
Sample questions to include during interviewing, performance discussions and reference checking:
Self-Awareness
Tell me about yourself.
How would your colleagues describe you?…tell me more
Tell me about your strengths and your limitations.
Tell me about a time when you received feedback.
Tell me about a time when you had a great success.
Tell me about a time when you made a big mistake.
Self-Regulation
How do you handle stressful situations?
How do you relax?
Tell me about a time when you got angry. What did you do?
When do you feel most under pressure?
How do you handle multiple demands?
How do you achieve work/life balance?
Motivation
What motivates you?
Why do you work?
How do you measure success? What results do you achieve?
Tell me about some challenging goals you have set?
How do you overcome obstacles and setbacks?
What do you do to stay up-to-date with industry developments?
Empathy
Describe a time when you had to deliver difficult news.
What do you do when someone comes to you with a problem?
Describe the people in your team and discuss what they need and how they feel.
Describe a time when understanding someone else’s perspective helped you understand them better.
What do you do to understand someone else’s behaviour?
How do you understand what your team members are feeling?
Social Skill
Tell me about a time when you needed to influence someone.
Describe a difficult issue you had to deal with.
Tell me about what you would do to gain respect as a new manager.
Tell me how you build networks within your company.
How do you develop rapport with people?
How do you build relationships with people?
For further information please refer to Emotional Intelligence presentations on our SlideShare site at http://www.slideshare.net/pmpconnect
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